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Helpdesk Analyst
Isha Yoga Center

Full-time
Isha Yoga Center
IT

Context of this Job

This is an open position for IT at Isha Business Private Ltd (Isha Manpower Resources).

Sadhguru’s vision for Isha Business is inclusive in nature. The enterprises support Isha’s social projects and spiritual endeavors, making them sustainable and financially independent, and thus, more able to contribute to society’s wellbeing.

Read more about Isha Business Private Ltd (Isha Manpower Resources)...

What your role will be

providing 1st line technical support to customers – taking enquiries by phone and email dealing with problems for hardware, such as servers, computers and printers, and software programs, such as Microsoft Office asking questions about the problem and explaining possible solutions dealing with common or basic technical issues such as resetting passwords using automated diagnostic programs to solve network problems updating knowledge bases with details of common problems which customers can view online using helpdesk software to log calls with descriptions of issues, progress and solutions passing calls to a team of 2nd line support analysts if the problem is more complex arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email. a good knowledge of the IT hardware and software being used by customers a logical and methodical approach good communication and listening skills organisational skills a polite, calm and clear telephone manner – might have to deal with clients who are anxious or irritated excellent problem solving skills patience and perseverance self-motivation and discipline. Minimum 2 years experience in customer support

Required Competencies

Minimal Educational Qualifications: MSc Computer Science

Skills and Competencies: Providing 1st line technical support to customers Explaining possible solutions dealing with common or basic technical issues such as resetting passwords Good knowledge of the IT hardware and software

Computer Skills: Dealing with problems for hardware, such as servers, computers and printers, and software programs Microsoft Office

Required Work Experience: 2 years

Gender Preference: Male

Sadhguru
Isha Yoga Center Headquarters of the foundation is situated at the Veligangiri foothills, also known as the Kailash of the South.

What do we look for in our candidates?

Entrepeneural Spirit and an egoless nature.

Proven work ethic with utmost integrity and desire to excel and succeed.

Self motivated, passionate, empathetic and approachable.

You love to have fun, but you also take your responsibilities seriously.

Interested?

Apply

Contact us

Phone: (0422) 2515609 / 2515610

Email: hrd@ishafoundation.org

Isha Yoga Center
Velliangiri Foothills
Ishana Vihar Post
Coimbatore – 641 114
Tamil Nadu, India.