Context of this Job
This is an open position for IT at Isha Business Private Ltd (Isha Manpower Resources).
Sadhguru’s vision for Isha Business is inclusive in nature. The enterprises support Isha’s social projects and spiritual endeavors, making them sustainable and financially independent, and thus, more able to contribute to society’s wellbeing.
What your role will be
providing 1st line technical support to customers – taking enquiries by phone and email
dealing with problems for hardware, such as servers, computers and printers, and software programs, such as Microsoft Office
asking questions about the problem and explaining possible solutions
dealing with common or basic technical issues such as resetting passwords
using automated diagnostic programs to solve network problems
updating knowledge bases with details of common problems which customers can view online
using helpdesk software to log calls with descriptions of issues, progress and solutions
passing calls to a team of 2nd line support analysts if the problem is more complex
arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.
a good knowledge of the IT hardware and software being used by customers
a logical and methodical approach
good communication and listening skills
a polite, calm and clear telephone manner – might have to deal with clients who are anxious or irritated
excellent problem solving skills
patience and perseverance
self-motivation and discipline.
Minimum 2 years experience in customer support
Minimal Educational Qualifications: MSc Computer Science
Skills and Competencies: Providing 1st line technical support to customers Explaining possible solutions dealing with common or basic technical issues such as resetting passwords Good knowledge of the IT hardware and software
Computer Skills: Dealing with problems for hardware, such as servers, computers and printers, and software programs Microsoft Office
Required Work Experience: 2 years
Gender Preference: Male
What do we look for in our candidates?
Entrepeneural Spirit and an egoless nature.
Proven work ethic with utmost integrity and desire to excel and succeed.
Self motivated, passionate, empathetic and approachable.
You love to have fun, but you also take your responsibilities seriously.
Phone: (0422) 2515609 / 2515610
Isha Yoga Center
Ishana Vihar Post
Coimbatore – 641 114
Tamil Nadu, India.